{"id":2343,"date":"2023-05-23T08:35:35","date_gmt":"2023-05-23T08:35:35","guid":{"rendered":"https:\/\/purson.be\/?post_type=portfolio&p=2343"},"modified":"2023-05-30T08:26:31","modified_gmt":"2023-05-30T08:26:31","slug":"ad-interim-technical-category-management-industry-production-2","status":"publish","type":"portfolio","link":"https:\/\/purson.be\/en\/case\/ad-interim-technical-category-management-industry-production-2\/","title":{"rendered":"Customer service Team Management – FOOD"},"content":{"rendered":"

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Client is\u00a0the world\u2019s largest private label producer of rice, corn and multi-grain cakes. Its success results from our continuous focus on developing new and surprising products that meet\u00a0the highest quality & food safety standards.<\/span><\/p>\n<\/div>\n

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  • Client underwent an explosive growth, leaving a big mark on client satisfaction due to lackluster cohesion between customer service, sales and operations.<\/li>\n
  • Purson took on the assignment as Customer Service and NPD (New product development) Team Lead to work away the existing discrepancies.<\/li>\n<\/ul>\n
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    • Took responsibility for three customer service assistance, who managed order intake, order handling, set up transportation and where the interface towards warehousing.threez<\/li>\n
    • Second responsibility was for three NPD coordinators, that were active in innovation projects, packaging development and special customer requests. completing innovation projects, new packaging developments and customers requests.<\/li>\n
    • By combining team stability with customer crisis management, process optimization, cost saving and overall process review, targets were met. Thus, leading to an increased customer satisfaction.<\/li>\n<\/ul>\n
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